Frequently Asked Questions

Rent can be paid online through the resident portal or by mailing a cashier's check, personal check, or money order to our office at 1155 SW Morrison St. Suite 200 Portland, OR 97205. At select properties, we offer residents the ability to pay in cash by using PayNearMe at participating retailers. Please contact your property manager to inquire about cash payments.  We encourage online payments for speed, convenience, and security. 

Rent is due on the 1st of each month. A late fee may apply if payment is not received by the grace period stated in your lease. Please check your lease for details.

Visit the Apply Online page to apply for one of our rentals. Or contact us by emailing info@timberlinepmg.com or calling (503) 506-8873. 

A full list of our rental criteria is located here. For specific questions please contact us by emailing info@timberlinepmg.com or calling (503) 506-8873. 

All maintenance requests should be submitted through the resident portal. To submit a new maintenance request, please login to the portal and on the main dashboard click "Create Request." For after-hours emergencies (such as flooding, no heat in winter, or fire), please call our emergency maintenance line. 

Emergencies include flooding, major leaks, fire, sewer backups, no heat during freezing temperatures, or anything that poses immediate danger to health/safety. Routine repairs (like minor leaks or appliance issues) should be submitted online. 

Residents may not make alterations without written approval from owner/management. Unauthorized changes or alterations may result in charges at move-out or fees added to your ledger.

Pet policies vary by property. Please check your lease or contact our office to confirm whether your unit or the one you're applying for, allows pets and what pet fees/deposits apply. 

You are responsible for the lease term unless otherwise approved. If you need to break your lease, please contact our office to review options, fees, and potential subleasing/lease break policies. For more information, visit our "Breaking Your Lease Agreement" info page here.

Most leases require 30 days’ written notice prior to your move-out date. Please check your lease for exact requirements. For additional information and to obtain a copy of our notice to vacate, please visit our "Notice to Vacate / Lease End" info page here.

Deposits are returned within the timeframe required by law after move-out, minus any deductions for damages or unpaid charges. A detailed statement will be provided. To maximize your refund, return the unit in clean, undamaged condition. If you would like to be refunded by ACH direct deposit rather than a physical check; please login to the resident center and agree to direct deposit refunds under the "my account" page.

Please log into the resident portal to submit a general inquiry or contact our office directly by emailing info@timberlinepmg.com or calling (503) 506-8873. We’re here to help with any lease, payment, or general questions. 

All occupants must be approved in writing by owner/management. Roommates or additional residents must complete an application and be added to the lease before moving in. 

You are responsible for setting up and paying for utilities in accordance with your rental agreement. Some properties may require utilities to be paid directly to the provider, while others will charge a flat-fee or RUBs based on usage or number of occupants. Check your rental agreement for more details on who is responsible for utilities and how it is calculated. We will provide a utility contact sheet at move-in with account setup instructions. 

Parking rules vary by property. Some units come with assigned spaces, while others operate on a first-come, first-served basis. Please refer to your lease or property guidelines. 

Yes, most of our leases require tenants to carry renter’s insurance with a minimum of $100,000 liability coverage. This protects your personal belongings and provides liability coverage in case of accidents. You can upload proof of insurance or purchase a new policy by logging into the resident center and selecting "Renters Insurance" on the lefthand side.

You’ll receive a renewal notice 90–120 days before your lease ends, along with subsequent email reminders. If you’d like to stay, simply follow the instructions in your renewal offer and/or email.

If you choose not to renew, you’ll need to provide 30 days' written notice as outlined in your lease. Our office will provide move-out instructions. For more information please visit our "Notice to Vacate / Lease End" info page here.